About Us

About Us

Assisting people from migrant and refugee backgrounds and their communities

Mosaic has assisted people from migrant, refugee and multicultural backgrounds, and multicultural communities across Newcastle and the Hunter, Lake Macquarie, Central Coast, New England and North West regions for more than 40 years.

Previously trading under Northern Settlement Services Limited, today Mosaic provides care, support and, services in the areas of settlement, families and young people, aged care, and community development.

Led by an experienced and skilled board of directors and professional management staff, Mosaic is reaching more people and having a deeper impact in the lives of multicultural people and communities in the areas we serve.

People in NSW come from more than 307 ancestries, speak 215 languages and dialects, and follow 148 different religious beliefs. We believe that this diversity is what makes our communities and culture richer and stronger.

Our Vision is

A connected community where diversity defines and nourishes us.

Our Mission is

to support and inspire culturally diverse people and communities to overcome barriers and thrive.

Our Values are

  • Trust
  • Transparency
  • Respect
  • Collaboration
  • Creation

Our Strategies are based on five Pillars

  1. IDENTITY: we will be recognised as a trusted, responsive organisation
  2. ENABLING and CONNECTING: we will support people and communities to be independent and live lives that they value
  3. VOICE: we will support multicultural communities to have an effective voice and influence on decision-makers
  4. COMMUNITY HARMONY and RESILIENCE: we will facilitate community participation and enhance community strength
  5. ORGANISATIONAL RESILIENCE and CAPABILITY: we will have the physical, financial, technological, professional and human resources necessary to achieve our mission and strategic directions now and into the future

Our History

1978Aus government established Migrant Resource Centres around Australia
1981Migrant Resource Centre for Newcastle and Hunter officially opened
1984The work and reach of the Centre grew under CEO Violetta Walsh’s leadership
1985The Newcastle and Hunter Centre moved to Hamilton
2007Our name changed to Northern Settlement Services Limited (NSS)
2012Lulu Tantos became the new CEO
2019Sharon Daishe became CEO, ready to take NSS into a new chapter
2022NSS commenced trading under the new name Mosaic

Our Leadership Team

Mosaic is led by an experienced and skilled board of directors

Sandra Feltham


Shirley Schulz-Robinson

Vice Chair

Seamus Fagan AM

Executive Committee Member

Zachary (Zac) Ekandi

Executive Committee Member

Rozyta Englert


Patricia Owen


Our Management Team

Sharon Daishe


Richard Hanson

Manager Finance

Andrew Tuck

Executive Officer

Sonia Ford

Manager Settlement & Communities

Pet Kelly

Manager Multicultural Families

Alisha Oblein

Manager Home Care Services